Privacy Policy
Privacy Policy
Last updated: August 26, 2026
At Velmontlux, we respect your privacy and are committed to protecting your personal data.
This Privacy Policy explains how we collect, use, disclose and protect personal information when you visit velmontlux.store, place an order, contact us or otherwise interact with our website and services.
By using our website, you acknowledge the practices described in this Privacy Policy.
1. Data Controller
The entity responsible for the processing of your personal data is:
Legal business name: [INSERT LEGAL BUSINESS NAME]
Trading name: Velmontlux
Registered address: [INSERT FULL REGISTERED ADDRESS]
Tax Identification Number: [INSERT NIF/VAT ID]
Email: support@velmontlux.store
Telephone: [INSERT TELEPHONE NUMBER, IF APPLICABLE]
For any questions regarding the processing of your personal data, you can contact us at:
2. Personal Information We Collect
Depending on how you interact with our website, we may collect different categories of personal information.
Information you provide directly
When you place an order, contact us, create an account or otherwise interact with our website, we may collect information such as:
-
Full name.
-
Billing address.
-
Shipping address.
-
Email address.
-
Telephone number.
-
Order details.
-
Payment-related information.
-
Information you provide when contacting customer support.
-
Information you provide when requesting a return, refund or replacement.
Information collected automatically
When you visit our website, certain technical information may be collected automatically, such as:
-
IP address.
-
Browser type.
-
Device type.
-
Operating system.
-
Approximate location derived from technical information.
-
Pages visited.
-
Referring website.
-
Date and time of access.
-
Website interaction information.
-
Other technical information necessary for the operation and security of the website.
3. How We Use Personal Information
We may use your personal information for the following purposes:
Processing and fulfilling orders
We use your information to:
-
Process purchases.
-
Confirm orders.
-
Process payments.
-
Arrange delivery.
-
Provide order updates.
-
Handle returns, refunds and replacements.
-
Provide customer support.
Customer service
We may use information you provide to respond to questions, complaints, return requests and other customer service enquiries.
Website operation
We may process technical information to operate, maintain, secure and improve our website.
Fraud and security
We may process information to detect, prevent and investigate fraudulent transactions, unauthorized activity, security incidents and other misuse of our website.
Legal obligations
We may process personal information when necessary to comply with legal, regulatory, accounting or tax obligations.
Marketing
Where permitted by applicable law, we may use your contact information to send marketing communications about our products, offers or services.
Where consent is required, we will ask for your consent before sending such communications.
You can unsubscribe from marketing communications at any time by following the unsubscribe instructions included in the communication or by contacting us at:
4. Legal Bases for Processing
Depending on the circumstances, we process personal data on one or more of the following legal bases:
-
Performance of a contract: when processing is necessary to process and fulfil your order.
-
Legal obligation: when processing is required to comply with applicable laws.
-
Legitimate interests: where processing is necessary for legitimate business purposes and does not override your fundamental rights and freedoms.
-
Consent: where you have provided consent for a specific processing activity.
Where processing is based on consent, you may withdraw your consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.
5. Payment Information
Payments made through our website may be processed by third-party payment providers.
Velmontlux does not necessarily receive or store complete payment card details.
Payment providers may process your information according to their own privacy policies and applicable legal requirements.
We recommend reviewing the privacy information provided by the payment provider used during checkout.
6. Sharing Personal Information
We may share personal information with trusted service providers where necessary to operate our business and provide our services.
These may include:
-
Payment processors.
-
Shipping and delivery providers.
-
Website hosting and technical service providers.
-
E-commerce and platform service providers.
-
Customer service providers.
-
Fraud prevention and security providers.
-
Professional advisers where necessary.
-
Government authorities or law enforcement where legally required.
We do not sell your personal information to third parties.
We only share personal information where there is an appropriate legal basis and where necessary for the relevant purpose.
7. International Data Transfers
Some of our service providers may process personal information outside your country or outside the European Economic Area.
Where personal data is transferred outside the European Economic Area, we will take appropriate measures to ensure that the transfer is carried out in accordance with applicable data protection law.
Where required, appropriate safeguards may include an adequacy decision, Standard Contractual Clauses or another legally recognized transfer mechanism.
8. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.
The retention period depends on the type of information and the purpose for which it was collected.
For example, information relating to purchases may need to be retained for accounting, tax, legal, warranty or dispute-resolution purposes for the period required by applicable law.
When personal information is no longer required, it will be deleted or securely anonymized where appropriate.
9. Your Data Protection Rights
Depending on applicable law, you may have the right to:
-
Access your personal data.
-
Request correction of inaccurate or incomplete information.
-
Request deletion of your personal data.
-
Request restriction of processing.
-
Object to certain processing activities.
-
Request data portability.
-
Withdraw consent where processing is based on consent.
-
Lodge a complaint with the competent data protection authority.
To exercise your rights, contact:
We may request information necessary to verify your identity before processing certain requests.
10. Right to Lodge a Complaint
If you believe that your personal data has not been processed in accordance with applicable data protection law, you have the right to lodge a complaint with the relevant supervisory authority.
If you are located in Spain, the competent authority is the:
Spanish Data Protection Agency (Agencia Española de Protección de Datos — AEPD).
You can find information about the AEPD and its complaint procedures on its official website.
11. Cookies and Similar Technologies
Our website may use cookies and similar technologies to:
-
Keep the website functioning properly.
-
Remember preferences.
-
Understand how visitors use our website.
-
Improve website performance.
-
Measure the effectiveness of our marketing.
-
Provide relevant advertising where applicable.
Where required by law, non-essential cookies will only be activated after obtaining the appropriate consent.
You can manage your cookie preferences through the cookie settings available on our website.
For more information, please see our Cookie Policy.
12. Third-Party Websites
Our website may contain links to third-party websites or services.
We are not responsible for the privacy practices, content or security of third-party websites.
We recommend reviewing the privacy policies of third-party websites before providing them with personal information.
13. Children's Privacy
Our website is not intended for children who are not legally able to enter into purchases or provide personal information without the required authorization.
We do not knowingly collect personal information from children for purposes that are not permitted by applicable law.
If you believe that a child has provided us with personal information improperly, please contact us at:
14. Data Security
We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration or disclosure.
However, no method of transmission or electronic storage can be guaranteed to be completely secure.
For this reason, we cannot guarantee absolute security of personal information.
15. Data Breach
If we become aware of a personal data breach that requires notification under applicable law, we will take the appropriate measures required by law, including notifying the competent authority and affected individuals where legally required.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, website, services, legal requirements or data-processing practices.
When we make changes, we will update the “Last updated” date at the top of this Privacy Policy.
We encourage you to review this page periodically.
17. Contact Us
If you have any questions about this Privacy Policy or how we process your personal information, please contact:
Velmontlux
Email: support@velmontlux.store
Legal business name: VELMONTLUX.STORE