Shipping Policy
Shipping Policy
Last updated: August 26, 2026
At Velmontlux, we ship our products to customers around the world.
We work with international logistics partners to provide reliable and trackable delivery to available destinations.
1. Worldwide Shipping
We currently offer shipping to a wide range of destinations worldwide.
Available shipping destinations may vary depending on the product and local delivery availability.
If your country is available at checkout, you can place your order normally.
If your country is not currently available, please contact us at:
and we will check whether delivery to your location is possible.
2. Order Processing
Orders are generally processed within 1–3 business days after payment has been successfully received.
Once your order has been processed and shipped, tracking information will be provided when available.
3. Estimated Delivery Times
Delivery times vary depending on your destination.
Our current estimated transit times for selected destinations are:
| Destination | Estimated Transit Time |
|---|---|
| 🇪🇸 Spain | 8–11 business days |
| 🇫🇷 France | 6–11 business days |
| 🇮🇹 Italy | 8–11 business days |
| 🇩🇪 Germany | 6–10 business days |
| 🇬🇧 United Kingdom | 7–10 business days |
| 🇺🇸 United States | 9–11 business days |
| 🇨🇦 Canada | 8–16 business days |
For other destinations, the estimated delivery time may vary depending on the shipping route, destination country and local carrier.
Where available, the applicable shipping information will be shown during checkout.
4. Total Delivery Time
Please allow 1–3 business days for order processing before shipment.
After dispatch, the estimated transit time depends on your destination.
For example, for a destination with an estimated transit time of 8–11 business days, the overall delivery timeframe is generally approximately 9–14 business days from the date of purchase, excluding unexpected delays.
These timeframes are estimates and are not guaranteed delivery dates.
5. Tracking Your Order
We provide tracking information when available.
After your order has been shipped, you will receive your tracking information so you can follow the progress of your package.
Please note that tracking information may take some time to become active after dispatch.
During international transit, tracking updates may occasionally take several days to appear.
6. International Delivery
International shipments may pass through multiple transportation and local delivery networks before reaching their destination.
Once a package arrives in the destination country, delivery may be handled by a local or regional carrier.
Delivery times can therefore vary depending on local transportation networks, customs procedures and other factors.
7. Customs and Import Procedures
Depending on your destination country, international orders may be subject to customs procedures, import requirements, taxes or other charges.
Where applicable, these matters are handled according to the laws and regulations of the destination country.
Customs procedures may also affect delivery times.
We recommend that customers check their local import requirements where applicable.
8. Delivery Delays
We work hard to keep deliveries moving as quickly as possible, but occasional delays can occur.
Possible causes include:
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Carrier delays.
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Customs processing.
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Weather conditions.
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Public holidays.
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Transportation disruptions.
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High shipping volumes.
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Incorrect or incomplete delivery information.
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Local delivery conditions.
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Other unforeseen circumstances.
If your order appears to be significantly delayed, please contact us at:
We will check the available tracking information and assist you.
9. Incorrect Delivery Information
Please carefully check your shipping address before completing your purchase.
If you notice an error, contact us as soon as possible at:
We will make reasonable efforts to assist you.
However, once an order has been processed or shipped, changes to the delivery address may not always be possible.
10. Lost or Missing Packages
If your tracking information indicates that your order has been delivered but you have not received it, please contact us at:
We will review the available tracking information and, where appropriate, assist with an investigation through the relevant carrier.
Nothing in this section limits any statutory consumer rights that may apply.
11. Damaged Packages
If your package arrives damaged, please contact us as soon as possible at:
Please include your order number and photographs of the package and product where possible.
If the product itself is damaged or defective, our Return & Refund Policy will apply together with your applicable statutory rights.
12. Shipping Availability
Shipping availability and delivery times may vary depending on the destination and product.
The countries and shipping options available to you will be displayed during checkout where applicable.
We may temporarily suspend shipping to certain destinations when delivery is unavailable or when circumstances outside our reasonable control prevent reliable delivery.
13. Consumer Rights
Nothing in this Shipping Policy excludes or limits any mandatory consumer rights that apply to your purchase.
If a mandatory consumer protection law provides a specific delivery right or remedy, that law will apply.
14. Contact Us
For any questions about shipping or delivery, please contact:
Velmontlux
Email: support@velmontlux.store