Terms & Conditions
Terms & Conditions
Last updated: August 26, 2026
Welcome to Velmontlux.
These Terms & Conditions govern your use of the Velmontlux website and the purchase of products through our online store.
By using our website or placing an order, you agree to these Terms & Conditions, together with our applicable policies, including our Return & Refund Policy and Privacy Policy.
If you do not agree with these Terms & Conditions, please do not use our website or place an order.
1. About Velmontlux
This website is operated by:
Legal business name: [INSERT LEGAL BUSINESS NAME]
Trading name: Velmontlux
Registered address: [INSERT REGISTERED BUSINESS ADDRESS]
Email: support@velmontlux.store
Telephone: [INSERT TELEPHONE NUMBER, IF APPLICABLE]
Company registration / tax identification number: [INSERT COMPANY OR TAX ID]
Velmontlux sells products to consumers through its online store.
2. Eligibility
By placing an order through our website, you confirm that:
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You are legally capable of entering into a binding contract.
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The information you provide when placing an order is accurate and complete.
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You are purchasing products primarily for personal or household use, unless otherwise agreed.
We reserve the right to refuse or cancel an order where there is a legitimate reason to do so, including suspected fraud, unauthorized payment activity, or an obvious pricing or product error.
Any cancellation will be handled in accordance with applicable consumer law.
3. Products and Product Information
We make reasonable efforts to ensure that product descriptions, images, specifications and other information displayed on our website are accurate and up to date.
However, minor differences in colour, appearance or packaging may occur due to screen settings, manufacturing updates or packaging changes.
Such differences do not affect your statutory consumer rights.
Before using any product, you should read and follow the instructions and safety information supplied with the product.
4. IPL Hair Removal Device
Our IPL hair removal products are intended to be used only in accordance with the instructions and safety information provided with the product.
You are responsible for reading and following the manufacturer's instructions before use.
Do not use the product in a manner inconsistent with the instructions, warnings or safety information supplied with the product.
Information provided on our website is for general product information and does not replace the instructions supplied with the product.
Results from IPL treatment may vary between individuals depending on factors such as hair colour, skin tone, treatment frequency and other individual circumstances.
We do not guarantee a particular result or a specific amount of hair reduction for every customer.
5. Prices
All product prices displayed on our website are shown in the applicable currency and include applicable taxes where required by law.
Shipping costs and any other additional charges will be displayed before you complete your purchase where applicable.
We reserve the right to change product prices at any time.
A price change will not affect an order that has already been accepted and confirmed, except where an obvious pricing error has occurred.
6. Pricing Errors
We make reasonable efforts to ensure that all prices and product information displayed on our website are accurate.
If an obvious pricing or product information error occurs, we may contact you to inform you of the error and provide you with the option to confirm the order at the correct price or cancel the order.
If the order is cancelled, any payment already made for the affected order will be refunded.
This section does not affect your mandatory consumer rights.
7. Orders
When you place an order, you are making an offer to purchase the selected products.
After submitting your order, you will receive an order confirmation by email.
An order confirmation acknowledges receipt of your order. The contract will be formed in accordance with the applicable purchasing process and applicable law.
We reserve the right to refuse or cancel an order where there is a legitimate reason, including:
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Product unavailability.
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An obvious pricing or product description error.
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Suspected fraudulent or unauthorized activity.
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Technical or payment processing errors.
If we cancel an order after payment has been made, we will refund the amount paid for the cancelled order.
8. Payment
We accept the payment methods displayed at checkout.
Payment must be successfully authorized before an order can be processed.
By submitting an order, you confirm that you are authorized to use the selected payment method.
9. Shipping and Delivery
We will ship your order to the delivery address provided during checkout.
Estimated delivery times are displayed on our website or during the checkout process where applicable.
Delivery times are estimates and may be affected by circumstances outside our reasonable control, including carrier delays, customs procedures, weather conditions or other unforeseen events.
We will not use estimated delivery times to exclude or limit any mandatory rights you may have under applicable law.
If an order is not delivered within the applicable legal timeframe, please contact us at:
We will review the situation and provide an appropriate solution in accordance with applicable law.
10. Product Availability
We make reasonable efforts to keep product availability information accurate.
If a product becomes unavailable after you place an order, we will contact you as soon as reasonably possible.
If we are unable to fulfil your order, you will be entitled to a refund of amounts paid for the unavailable product in accordance with applicable law.
11. Right of Withdrawal and Returns
Consumers in the European Union generally have a statutory right to withdraw from an online purchase within 14 calendar days after receiving the goods, without giving a reason.
Velmontlux also offers a 15-day return policy as described in our Return & Refund Policy.
Our 15-day return policy does not replace, restrict or limit any statutory consumer rights.
For complete information about returns, withdrawal, refunds, defective products and return procedures, please see our:
Return & Refund Policy
12. Defective or Non-Conforming Products
Nothing in these Terms & Conditions affects your statutory rights regarding defective, damaged, incorrect or non-conforming products.
If you receive a product that is defective, damaged, incorrect or does not conform to the contract, please contact:
We will handle the matter in accordance with applicable consumer protection law.
Depending on the circumstances and applicable law, you may have rights to repair, replacement, price reduction, refund or another legal remedy.
13. Legal Guarantee
Products sold to consumers are covered by the applicable statutory guarantee of conformity.
The existence of our 15-day return policy does not limit your statutory rights concerning defective or non-conforming products.
If you experience a problem with your product after the 15-day return period, please contact us at:
We will assess the issue in accordance with applicable law.
14. Returns and Return Addresses
Please do not send a product back without first contacting us.
To request a return, contact:
Once your request has been reviewed, we will provide the appropriate return instructions and return address for your specific order.
The return address may vary depending on the product, order and circumstances of the return.
Please do not send returns to our registered business address unless we specifically instruct you to do so.
Further information is available in our Return & Refund Policy.
15. Refunds
Refunds will be processed in accordance with our Return & Refund Policy and applicable consumer law.
Where a statutory right of withdrawal applies, refunds will be made within the applicable legal timeframe.
Where permitted by law, we may withhold a refund until the returned goods have been received or until you provide evidence that the goods have been returned, whichever occurs first.
Refunds will normally be made using the same payment method used for the original transaction unless otherwise agreed or required by law.
16. Use of the Website
You agree to use our website lawfully and responsibly.
You must not:
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Use the website for fraudulent or unlawful purposes.
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Attempt to gain unauthorized access to our systems.
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Interfere with the operation or security of the website.
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Upload malicious code or harmful material.
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Copy, reproduce or exploit website content without authorization.
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Use automated systems to interfere with the website or its services.
We may restrict access to the website where reasonably necessary to protect our website, business, customers or third parties.
17. Intellectual Property
Unless otherwise stated, the content of the Velmontlux website, including text, logos, graphics, photographs, product images, designs and other materials, is owned by or licensed to Velmontlux.
You may use the website for personal and lawful purposes.
You may not reproduce, distribute, modify, publish or commercially exploit our content without prior written permission, except where permitted by law.
18. Third-Party Services
Our website may use third-party services, including payment providers, delivery companies, hosting providers and other service providers.
Third-party services may have their own terms and privacy policies.
We remain responsible for our obligations to consumers under applicable law and will not use this section to exclude mandatory consumer rights.
19. Promotions and Discounts
Promotional offers and discount codes may be subject to specific conditions communicated at the time of the promotion.
Unless expressly stated otherwise, promotional offers cannot be combined.
Discounts and promotional prices do not affect your statutory consumer rights.
20. User-Generated Content
If you submit reviews, photographs, comments or other content to Velmontlux, you confirm that you have the right to provide that content and that it does not unlawfully infringe the rights of others.
We may use submitted content for legitimate business purposes where you have provided the necessary permission or where otherwise permitted by law.
We reserve the right to remove content that is unlawful, abusive, misleading, offensive or otherwise inappropriate.
21. Accuracy of Information
We make reasonable efforts to keep the information on our website accurate and up to date.
However, we do not guarantee that every piece of information will always be complete, current or free from typographical or technical errors.
If we discover an error affecting an order, we will take reasonable steps to correct the situation and will respect applicable consumer rights.
22. Limitation of Liability
Nothing in these Terms & Conditions excludes or limits liability that cannot legally be excluded or limited under applicable law.
We are not responsible for losses that are not reasonably foreseeable or that are caused by circumstances outside our reasonable control, to the extent permitted by law.
Nothing in this section limits your statutory consumer rights or remedies.
23. Events Beyond Our Reasonable Control
We will not be responsible for delays or failures caused by events beyond our reasonable control, including natural disasters, serious transport disruptions, government actions, strikes, major technical failures or other extraordinary events.
We will take reasonable steps to minimize the impact of such events.
This section does not affect any mandatory rights you may have under applicable consumer law.
24. Privacy
Personal information collected through our website is handled in accordance with our Privacy Policy.
By placing an order, you acknowledge that your information will be processed as necessary to process your purchase, provide customer service, arrange delivery and comply with our legal obligations.
Please review our Privacy Policy for further information.
25. Complaints and Customer Support
If you have a question, complaint or concern regarding an order or our services, please contact:
We will make reasonable efforts to review and resolve customer concerns fairly and promptly.
26. Applicable Law and Consumer Rights
These Terms & Conditions are subject to the applicable laws governing the relationship between Velmontlux and the consumer.
Nothing in these Terms & Conditions is intended to deprive consumers of mandatory protections granted by the laws applicable to them.
Where mandatory consumer protection rules apply, those rules will prevail over any conflicting provision of these Terms & Conditions.
27. Changes to These Terms
We may update these Terms & Conditions from time to time.
The version applicable to your purchase will be the version in effect at the time your order is placed, unless a change is required by law or otherwise agreed with you.
The date shown at the top of this page indicates when these Terms & Conditions were last updated.
28. Contact Information
For questions regarding these Terms & Conditions or your order, please contact:
Velmontlux
Email: support@velmontlux.store
Legal business name: VELMONTLUX.STORE